Frequently Asked Questions
1. Is there an order minimum? Yes, we have a $100 order minimum for pick up orders from our warehouse. We request a minimum order of $350.00 for local GTA delivery and a $1000 minimum order for delivery to locations further than 1 hour from our warehouse. There is a $2000 order minimum for all locations greater than 2 hours from our warehouse. Ottawa region deliveries require a minimum order of $3000.
NOTE - Delivery will be quoted based on the location and timing of your load-in and load-out, and is additional to the cost of the rentals on your quote.
2. How large is your inventory? When we curate our collections, most quantities for flatware, glassware, china and charger plates is based on events of 350 guests or less. In some cases, where items are vintage or discontinued with our suppliers, we may be limited to inventory on shelf, and this varies between 100-300 pieces.
3. Do you deliver? Yes, we deliver all over the Greater Toronto Area, Muskoka, Niagara, Kitchener-Waterloo, and even to Ottawa! Delivery is additional to your rental costs and will be quoted based on the location and access details for load-in and load-out.
4. Can we pick up our order? Typically yes – please ensure you have a vehicle large enough to accommodate the order and that there are no car seats or other bulky items in your vehicle when you arrive for pick up.
5. Do you ship? Due to the fragile nature of our products, shipping is not recommended. However, if the items are not glass, we would be happy to issue a quote to ship our wooden charger plate collections, flatware etc.
6. Do you ship to the U.S.A. or globally? Sorry, we are unable to ship outside of Canada.
7. Where are your products made? We source our collections from Canada, U.S.A. Italy, France and Asia.
8. Am I responsible for losses and breakage?
The customer is responsible for the rental equipment from the time that it is delivered until it has been picked up by Plate Occasions or it has been checked back into our warehouse by the customer. Please keep all equipment secure, dry and protected from the elements as we do charge for missing, broken and water damaged equipment at full replacement cost.
9. Do you offer a Damage Waiver?
Plate Occasions charges an inventory replacement fee on every order in the amount of 5% of the net rentals sub-total. As products wear over time, inventory must be replaced, and the inventory replacement fee is paid equally by all clients to cover these charges when they occur. The inventory replacement fee is not insurance or a damage waiver. The customer is responsible for any loss or damage to the rented items. The customer is also responsible for returning all rentals in the same condition in which the rentals were received, except for ordinary wear and tear. All broken or damaged items must be returned to Plate Occasions. If broken items are not returned, they will be deemed missing and invoiced for replacement value.
10. Do we have to wash anything or do we send it all back to you dirty?
Cleaning and washing is part of our rental fee and we handle that for you. If any of our plates are used for food/meal service, then we ask that your caterer please scrape all plates of food, and rinse lightly with water before re-packing. If rentals are returned to us with solid food waste still present on plates, a $100.00 extra cleaning fee will be billed to your credit card on file. No direct food contact is permitted on any charger plate without prior permission. Failing to get permission will result in additional charges dependent on the level of food soil returned on the charger plates.
11. How do you sanitize your collections?
All our products are lovingly cared for, and are washed before / after every use with a commercial grade dishwasher using commercial dishwashing agents and sanitization chemicals.
