PLATE OCCASIONS - Our Policies as they Relate to COVID-19 Event Disruptions
Like all our clients and vendor/venue partners, we are closely monitoring the COVID-19 global pandemic. In an effort to keep our customers apprised of our procedures and policies during this unsettled time, we wanted to advise you of the measures we are taking as a business, and how we are responding to this health crisis.
We are working with the care and safety of both our staff and clients as top priorities. We are available for in-person showroom appointment with a limit of 2 persons per visit. We are also happy to offer Virtual Showroom appointments via Facetime or Zoom call. In our warehouse, staff will be wearing masks and gloves when handling equipment and product, or interacting with customers at our Receiving / Loading Area.
Sanitization & Safety:
As an event rental company, we are required to adhere to strict health and safety guidelines. During our normal course of business, we actually exceed these mandated requirements of sanitizing our wares with either a chlorine-bleach solution OR high temperature water. Only one method is mandated for sterilization, but in fact, we use BOTH methods concurrently on all our products after each use.
In addition, we have implemented enhanced personal protective equipment which our warehouse staff are required to use when handling all event rental products. We are also enhancing our regular sterilization of all delivery crates and bins.
Due to the unprecedented nature of the COVID-19 Pandemic, any Plate Occasions client that wishes to move their events to a new date, we are doing so compassionately without penalty. An event may be moved to a new date within 12 months of the original event date (i.e. - an event booked for May 23, 2020 can be re-scheduled for any date up to and including May 23, 2021). If the client wishes to book a new date which is AFTER the one year period, then a new contract and new deposit would be required to secure their new order.
We caution all clients that in the scenario where an event date is being changed to a date later in 2020 or into 2021, inventory availability will need to be checked again and is not guaranteed. As events are moved into the latter part of 2020 and 2021, conflicts may occur. Should the client's first choice no longer be available, a deposit can still be applied to an order for any of our other products, but is not refundable.
Reduction of Contracted Guest Counts:
All contracts with Plate Occasions allow for a standard 10% drop in numbers based on the contracted quantity.
Should any level of government mandate a gathering restriction that is LESS than the quantity contracted on your order, we will allow your guest count to drop to the mandated guest count permitted by municipal, provincial or federal governments. For example, if you have booked an event for 150 guests, but the government has mandated a guest count limit of 100 guests - you may drop your guest count to 100 to meet this government requirement without penalty. Should you wish to reduce your contracted guest count more than the 10% amount for any other reason, then you would be liable for payment of 50% of the difference based on the reduced amount.
We thank all our clients for their patience and continued support during these challenging times. Our thanks also go to all the front-line health workers and essential staff who are working so hard to combat the virus in our communities.