PLATE OCCASIONS - Our Policies as they Relate to COVID-19 Event Disruptions
Like all our clients and vendor/venue partners, we are closely monitoring the COVID-19 global pandemic. In an effort to keep our customers apprised of our procedures and policies during this unsettled time, we wanted to advise you of the measures we are taking as a business, and how we are responding to this health crisis.
We will be following any provincial or federally mandated closure, however, our management will be working from home and answering emails and phone calls in order to stay in contact with our clients. We will re-open our physical office and warehouse when it is deemed safe and prudent in order to protect our staff's health.
Sanitization & Safety:
As an event rental company, we are required to adhere to strict health and safety guidelines. During our normal course of business, we actually exceed these mandated requirements of sanitizing our wares with either a chlorine-bleach solution OR high temperature water. Only one method is mandated for sterilization, but in fact, we use BOTH methods concurrently on all our products after each use.
In addition, we have implemented enhanced personal protective equipment which our warehouse staff are required to use when handling all event rental products. We are also enhancing our regular sterilization of all delivery crates and bins.
Due to the unprecedented nature of the COVID-19 Pandemic, any Plate Occasions client that wishes to move their events to a new date, we are doing so compassionately without penalty. An event may be moved to a new date within 12 months of the original event date (i.e. - an event booked for May 23, 2020 can be re-scheduled for any date up to and including May 23, 2021). If the client wishes to book a new date which is AFTER the one year period, then a new contract and new deposit would be required to secure their new order.
We caution all clients that in the scenario where an event date is being changed to a date later in 2020 or into 2021, inventory availability will need to be checked again and is not guaranteed. As events are moved into the latter part of 2020 and 2021, conflicts may occur. Should the client's first choice no longer be available, a deposit can still be applied to an order for any of our other products, but is not refundable.
We thank all our clients for their patience and continued support during these challenging times. Our thanks also go to all the front-line health workers and essential staff who are working so hard to combat the virus in our communities.